shopping at luxe paperie
is there a luxe paperie retail store?
at this point in time, luxe paperie operates only as an internet retailer and does not have a retail storefront...although there definitely are future plans of opening a boutique!!
what credit cards do you accept?
luxe paperie accepts visa, mastercard, american express, and discover. we currently do not accept checks, cash, or money orders.
do you charge sales tax?
luxe paperie is required to collect sales tax from california state residents, as it is the state in which there is a physical presence. residents of all other states will not be charged sales tax at this time.
can you ship internationally?
although we love all of the interest from those that live outside the us, luxe paperie is only able to ship to addresses within the united states at this time.
can i change my order?
please be advised that once an order has been placed we are unable to make any modifications to the order, including cancellations.
how can i track my order?
you will receive an order confirmation e-mail once your order has been received. in addition, a shipping confirmation e-mail will be sent once your order has been shipped and will include the tracking number for your package.
how long will it take to receive my order?
once we have received your order, we will process and send it out on the following business day. based upon the shipping method you have chosen, estimated delivery times are as follows:
| standard ground shipping |
4-8 business days |
| 3 day shipping |
3-4 business days |
| 2 day shipping |
2-3 business days |
| overnight |
1-2 business days |
please contact us at orders@luxepaperie.com to inquire about your order!
how much is shipping?
based upon the shipping method you have chosen, estimated rates are as follows:
| order value |
ground delivery |
3 day |
2 day |
overnight |
| under $20 |
$ 5.95 |
$ 10.95 |
$ 15.95 |
$ 20.95 |
| $20.00 - $39.99 |
$ 6.95 |
$ 11.95 |
$ 16.95 |
$ 21.95 |
| $40.00 - $59.99 |
$ 7.95 |
$ 12.95 |
$ 17.95 |
$ 22.95 |
| $60.00 - $79.99 |
$ 8.95 |
$ 13.95 |
$ 18.95 |
$ 23.95 |
| $80.00 - $99.99 |
$ 10.95 |
$ 15.95 |
$ 20.95 |
$ 25.95 |
| $100.00 - $149.99 |
$ 12.95 |
$ 17.95 |
$ 22.95 |
$ 27.95 |
| $150.00 - $200.00 |
$ 14.95 |
$ 19.95 |
$ 24.95 |
$ 29.95 |
| Over $200 |
$ 16.95 |
$ 21.95 |
$ 26.95 |
$ 31.95 |
returns
what is your return policy?
at luxe paperie, we want you to love our product as much as we do! if for any reason you are not completely satisfied with your purchase, you may return it in its original, unopened condition for a full refund or exchange. unfortunately, we cannot refund any shipping charges. if you would like an exchange, you will not be charged for the shipment of the replacement item. please do not hesitate to contact us with any questions or concerns at returns@luxepaperie.com.
where do i send returns and exchanges?
please send your return to the following address:
luxe paperie
4262 24th street #4
san francisco, california 94114
how do i make a return or exchange?
in order to make a return or exchange, please follow the instructions on the invoice included with your package. include the completed form with your return/exchange and send the package to the above address. we recommend that you insure any return packages to luxe paperie, as we cannot accept responsibility for packages that we do not ship ourselves.
when will the refund post to my credit card?
once your package has been received by luxe paperie, your refund will be processed in the original form of payment within two business days. you will be notified via email to confirm that the refund has taken place. please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from luxe paperie.
gift services
do you offer gift wrapping services?
luxe paperie will wrap any gift for a nominal fee of $2.50. your gift will be wrapped in jack and lulu chocolate polka dot wrap and lavender grosgrain ribbon…we will also include your personal gift message on a gift enclosure card! |
